User FAQ

All Questions are Welcome

Q: What's the free trial version?

A: Each software has a free trial version for our customers. So the customers can experience better for our software for 30 Days. Moreover, the free trial version gives the customers advantages to know the software easier than reading the literal description.

Q: What's the full version?

A: Only registered users are able to get the full version after purchase. With the full version, the users can get the free service for life and the free update service.

Q: Is there any service for the trial users?

A: We are extremely appreciative of your using our software. And we would take the trial users' questions and suggestions seriously as the registered ones.

Q: What is Extended Download Service?

A: It is provided by RegNow in case customers forget or lost their registration information when they want to re-install the program. Actually, we do not suggest customers purchasing these services. If you lost or forget your registration code, please contact us with your order number or the e-mail address you used to place the order, then we will resend the registration code to you without any charge.

Q: How can I update my software when there is a latest version?

A: What you need to do is re-download this software from the product webpage or the download center page, and cover your original one. Then input your User Name and your Registration Code.

Q: What can I know if there is one update version with my purchasing product?

A: Commonly, any updates on our software will be displayed on the eye-catching position of our website first. So you can pay attention to our website from time to time. Currently, those latest news would be published on the Express News Part of our Home page, including the company news and the release and update news.

Q: What if I have questions about the usage with the software?

A: Firstly, you must make sure that your software version is the latest version. For main and newly upgraded products, wo also provide with Online Help service, you can click the "Online Help" button on the interface of the software to go to "User Help" for assistance.

You also can contact our support team for assistance. E-mail: support@amazing-share.com.